Iberdrola's distributors in Brazil are recognized as the best in the country

Iberdrola, through Neoenergía Cosern, a distributor of its Brazilian subsidiary Neoenergia, has been recognized as the best distributor in Brazil by receiving the National category of the 2023 Abradee Award from the Brazilian Association of Electricity Distributors (Abradee). The award is the highest recognition of the sector in the country.

The distributor, which serves the State of Rio Grande do Norte, in the Northeast of Brazil, has also been awarded in the categories Best Regional and Best Operational Management. “We are very proud to receive all these awards that recognize the effort and dedication of our entire team offering quality energy to the state of Rio Grande do Norte,” said Fabiana Lopes, CEO of Neoenergia Cosern.

For its part, Elektro, another of the company's distributors in Brazil, has come in second place in the national category, among more than 40 companies. In addition, it has obtained the award for best distributor in the Southeast region of the country, in addition to obtaining awards in the Management Quality and Performance Evolution categories.

"These recognitions show that we are on the right path, always seeking excellence in the provision of our services, putting the customer first and having security as the basis of our actions,” said Antônio Casanova, CEO of Neoenergia Elektro.

In addition, Neoenergia Pernambuco has also been a finalist in the Management Quality category.

According to the CEO of Neoenergia, Eduardo Capelastegui, the achievements place the Group in the national spotlight that it deserves. “I greatly appreciate the work of all the people who form Neoenergia. Without everyone's dedication and commitment, we couldn't do it. Let's keep going, overcoming challenges and always offering the best service to our customers,” he said.

There are 42 concessionaires linked to Abradee that service 99.8% of the country's supply coverage. Those selected for the 2023 Abradee Award follow a classification based on the calculation of the last year's data.

The information collected about the management, operation and quality processes are analyzed and audited by nationally renowned partners, such as the Ethos Institute, the National Quality Foundation (FNQ) and the Economic Research Institute Foundation (FIPE). The results of the Residential Customer Satisfaction Survey conducted by the Innovare Institute are also taken into account.