Minsait relies on the leadership of public administrations to promote AI and bring its use closer to the public sector

The digital company analyses the challenges and opportunities facing public digitisation in an increasingly empowered technological and social reality thanks to the scaling of artificial intelligence
Inteligencia Artificial
Artificial Intelligence
  1. Regulatory need for a citizen need 
  2. New scenarios for the public sector

In a context where artificial intelligence is expanding its capabilities and optimising more and more resources, Minsait, Indra's technological subsidiary, appeals to the leadership of Public Administrations to promote and direct these developments in the social sphere, encouraging their progress and capitalising on their advantages and opportunities.

In the words of Luis Fernández Hernando, Director of Public Administrations at Minsait, "society needs the leadership of Public Administrations to regulate, apply and promote AI. This leadership is essential to ensure that public services not only adapt to current expectations, but also anticipate and respond to the future demands of citizens". 

Minsait, which has just published its report "Artificial Intelligence in Public Administrations. Disruption and necessity", reminds us that this resource has the potential to improve the efficiency, transparency and technological development of public bodies, not only by guaranteeing an agile and effective response to citizens' demands, but also by acting as a lever for accelerating their own digitisation, which is still at different levels of maturity.

It highlights the need for public bodies to embrace the opportunities that AI opens up in order to become more flexible entities, more adapted to citizens and catalysts for innovation, through a realistic, orderly and guaranteed adoption of AI, which always prioritises quality and citizen service, while ensuring a humanistic approach.

The company is committed to an approach focused on excellence and public value, which values government workers and citizens as key players in laying the foundations for a more resilient, sustainable and secure future. All this, without compromising citizens' rights by designing regulatory and security frameworks that transcend superficial calls for responsible and ethical use of AI. 

Regulatory need for a citizen need 

Artificial intelligence presents an undeniable opportunity for the public sector, the company maintains, although it is not without certain obstacles or fears caused, to a large extent so far, by the absence of a solid regulatory framework. In this sense, Minsait's vision underlines the importance of achieving a balance between AI regulation that protects people's fundamental rights without blocking the natural course of innovation and technological progress. 

To this end, in the opinion of Luis Fernández, "it is crucial that administrations adopt AI in a responsible and structured manner, establishing different levels of regulation and governance that generate both legal and social trust".

Under this premise, significant progress has been made recently, particularly in the European context, where the Artificial Intelligence Act (AI Act) has been approved, which seeks to establish a specific legal framework, especially with regard to the development, commercialisation and use of artificial intelligence.

New scenarios for the public sector

The incorporation of artificial intelligence in the public sector goes beyond a question of technological modernisation; it represents an essential step towards the creation of a smarter, more accessible and proactive administration in an increasingly digital world, where investment and multilateral consensus in enacting digitisation that does not compromise ethical principles and citizens' rights will play a fundamental role in motivating new advances in innovation, strengthening cyber defences and protecting the internal infrastructures of public administrations.

Minsait's sectorial report also notes how the vast potential of AI is materialising in all stages of the administrative document lifecycle, becoming an indispensable resource for streamlining and simplifying internal procedures. This includes the analysis of documents and the automatic generation of metadata to enrich the electronic file; automation in the creation of documents and summaries; and acceleration in the evacuation of reports between different units. It also facilitates interoperability between countries within the same digital environment, creating a connected and dynamic ecosystem, based on administrative and technological transparency.

In addition to the above, the company highlights the figure of public professionals, given that the use of these resources will have a transformative impact on the usual relationship between administrations and their citizens, fostering a cultural change within the civil service. This will drive the creation and training of new roles and professional profiles, improving the efficiency of public professionals, as well as the quality and productivity in the performance of their functions.

More information in: Artificial Intelligence in Public Administrations | Minsait